Unpaid and Dispute Debit Orders

10/12/2025/2025

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1. INTRODUCTION

This memo sets out the corrective actions and operational controls we are implementing toreduceunpaid and disputed debit orders.

2. OVERVIEW

Due to a recent notification from our debit order administrators - Netcash, the following actions will be implemented with immediate effect: Unpaid debit orders - (Not provided for / Insufficient funds) ● A maximum of three (3) unpaid debit orders will be allowed per client. ● Once this limit is reached, the debit order instruction will be cancelled on our system. ● The client will then be contacted to make alternative payment arrangements. Disputed debit orders - (any other form of returned debit order) ● As soon as a client disputes a debit order, the debit order instruction will be cancelled immediately. ● No further debit orders will be loaded until we receive confirmation and a new valid mandate from the client. ● All disputes will be recorded and monitored for trend analysis. By order Annelize Rossouw Cash Control Manager

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Download this memo here:

M176 - Unpaid and Dispute Debit Orders.pdf

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