01 March 2024
1. REASON:
The SOP outlines the procedures and timelines for issuing, receiving and capturing of ALL manual receipt books for both Branches and Paypoints.
2. MANUAL RECEIPT BOOKS FOR BRANCHES:
2.1 All manual receipt books will be centralized at the Head Office for capturing. Non-compliance to this will result in stern action.
2.2 Every branch will have 3 sets of Manual receipt books to rotate every second week for capturing and checking the manual receipt reports before the auditing action at Cash control.
2.2.1 Rotating procedure steps:
● Week 1-2: Book 1 will be in use at the branch.
● End of week 2: Book 1 must be sent to the Head Office and immediately start working in Book 2.
● Week 3-4: The branch must now work in Book nr 2.
● End of week 4: Book 2 must be sent to the Head Office and immediately start working in Book 3.
● Week 5-6: The branch must now work in Book nr 3. The branch will receive Book nr 1 during this time from Head Office and should be placed in the cupboard for the next rotation.
● The branch will ALWAYS have an extra book in the cupboard for back-up.
2.3 Branches must only work in one (1) manual receipt book at a time.
2.4 Branch managers must arrange with drivers that come to Tzaneen (HO) to drop-off and collect books.
2.5 The audited manual receipt books will be rotated back into the branches.
2.6 The 3 book rotation will remain an ongoing process.
3. MANUAL RECEIPT BOOKS FOR PAYPOINTS/LINES:
3.1 Directly after paypoints close, the manual receipt books must be returned to Wisani Head Office for capturing.
3.2 Cash control will audit these manual receipt books.
3.3 Manual Receipt books will remain an ongoing process.
3.4. This SOP outlines the strict timelines and procedures for handling manual receipt books to ensure accurate recordkeeping, reconciliation, and adherence to deadlines; it is designed to maintain transparency, efficiency, and accuracy in the financial process.
3.5. All manual receipt books will be dispatched and captured at Head Office by the Manual receipt clerks (Maggy and Mantwa). Do not drop any manual receipt books at any other branch.
4. LIST OF BOOKS THAT THE MANUAL RECEIPT CLERKS WILL DISPATCH, CAPTURE AND REPORT:
● Offline Receipt;
● IDR;
● Debit Order;
● New Registration;
● Client update form;
● Plan E Membership application;
● Add-on products.
__________________________
Hanli Nel
Admin Manager
Wisani & NLA
Download this SOP here:
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