New Joining Commission & Manual (Offline) Sales Process –Effective 01 January 2026

Dec 19, 2025
2 min read

19/12/2025

1. PURPOSE

The purpose of this memo is to confirm the implementation of a New Joining Commission incentive and to outline the manual (offline) sales process that will apply from 01 January 2026, in support of our 2026 goal to grow the customer base by 10,000 new joinings.

2. NEW JOINING COMMISSIONS (EFFECTIVE 01 JANUARY 2026)

As from 01 January 2026, Customer Services Clerks and Branch Supervisors will receive a commission of R150.00 for each verified new joining that they sell.

Please note the following:

This commission applies to new joinings only.
Add-on products are excluded for now, including Top-Up and Tombstones. These may be considered at a later stage.
Commission is payable only to Customer Services Clerks and Branch Supervisors.

3. SALES PROCESS: MANUAL (OFFLINE) SYSTEM

With immediate effect from 01 January 2026, sales will revert back to the offline manual system (no more direct online sales).

The following must be completed for every new joining:

1. Membership Application Form (fully completed)

2. New Joining Manual Receipt (fully completed)

3. Copy of the Main Member’s ID

These documents must be emailed to: Sharon Bvuma at sharonbvuma@wisani.co.za

Note: Sales documentation must be submitted DAILY to Sharon. 4. DUPLICATE MEMBER CHECKS (COMPULSORY)

It remains critical that staff ALWAYS check for duplicate members before submitting any new joining.

If you identify duplicates:

Immediately inform the applicant that those members cannot be added to the new policy.
Do not proceed with capturing/submitting duplicated details.

5. VERIFICATION CALL TO MAIN MEMBER (ACTIVATION REQUIREMENTS)

All applicants (Main Members) must be informed that:

They must keep their phone close and be available, as Head Office will contact them to verify that they applied for the policy.
If verification cannot be completed, the policy will not be activated.

6. COMMISSION PAYMENT RULES

Commission will be payable only after Head Office has verified the application with the Main Member.
Once verified, Head Office will submit the verified information to the Payroll Department for payment into the staff member’s account.
Payroll will communicate monthly payroll closing dates.
Submissions received after the closing date will roll over to the next month’s payroll run.

We trust that this incentive will motivate staff to increase selling efforts and drive strong performance towards our 2026 target of 10,000 new joinings.

Good luck and thank you for your commitment.

Warm regards,

Lindie Lucas

Funeral Services Department

Download this memo here:

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