24 April 2024
Subject: Migration of Burial Plans
I hope this letter finds you well. I'm writing to inform you of an important update regarding the various funeral plans Wisani and NLA has to offer.
In our continuous efforts to improve our services and better serve our valued clients, we have decided to migrate all existing funeral burial plans to a streamlined and comprehensive option. This decision aims to simplify the process to ensure that our dedicated client’s needs are met efficiently and effectively.
As part of this migration, ALL current Wisani and NLA funeral plans must transition to Wisani Plan E or NLA Achiever plan. Our goal is to have this transition completed effectively by 1 JUNE 2024. During this time, our team will be available to assist you every step of the way and address any questions or concerns you may have.
We kindly request to assist us by informing, explain and assist clients visiting your branch to switch plans. This process MUST be done with a signed IDR that will come to Head Office to switch. Additionally, we kindly ask you to remind clients to verify their policy information together with their members information on their policies to ensure that it aligns with our records.
Rest assured, this transition will not affect the level of service or quality you receive. Our dedicated team remains committed to provide support and assistance. Our client’s satisfaction and peace of mind are our top priorities.
We sincerely appreciate your trust in this process.
Warm regards,
__________________________
Hanli Nel
Insurance Admin Manager
Wisani & NLA
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