11 April 2024
I hope this message finds you well, I am writing to inform you about an important matter regarding the activation of funeral policies for clients on Saturdays when the admin department is closed.
In light of recent events, we recognize the significance of ensuring that our clients have adequate support in this regard.
An arrangement was made, and I confirm that the Customer Service Desk can and must assist with all activation requests on Saturdays and Lonickie Makaana, our Switchboard Clerk at Wisani Head Office is on duty every Saturday, she has the adequate authority to also assist in policy activations.
Thank you for your cooperation and assistance.
__________________________
Hanli Nel
Insurance Admin Manager
Wisani & NLA
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