Correction and Reuse of Incorrectly Captured Policy Numbers

Jun 23
1 min read

23 June 2025

It has come to our attention that policy numbers are occasionally being captured incorrectly during the processing of New Joinings & Add-on applications. In line with our commitment to accuracy, consistency, and efficiency in recordkeeping, a new regulation is being implemented regarding how such cases should be handled.

OVERVIEW Identified incorrectly captured policy numbers must be corrected and reused rather than being replaced. Reusing the corrected number helps maintain continuity, avoid duplication, and ensure proper tracking of client records. Effective immediately: ● Any identified incorrect policy number must be corrected immediately in the system. ● The corrected number should then be reused for the same policy or client, rather than generating a new one. ● Policy Admin Clerks must be notified of the correction to avoid any processing errors or confusion.

This process is essential to uphold data integrity and simplify our policy administration. Should you have any questions or need clarification, please contact Sharon Mongwe in New Joinings: Insurance Administration Department.

Warm regards, Promise Ramatseba Insurance Admin Supervisor

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