4 December 2024
It has come to our attention that some drivers rush to leave funeral sites
in a hurry immediately after services are concluded. This behaviour is
unacceptable and not aligned with Wisani Burial Society’s commitment
to providing respectful, dignified, and supportive service to grieving
families.
We remind all drivers and undertakers of the following:
1. Respect for Families:
○ After a funeral service, take a moment to ensure the family
has concluded their proceedings and that they feel
supported until the very end.
○ Hasty departures create an impression of insensitivity and
may cause unnecessary distress.
○ Undertakers must ensure that all staff members are working
together effectively to support the family.
○ All aspects of the service, including any post-funeral
logistics, must be attended to before leaving the site.
3. Completion of Duties:
○ Before departing, confirm that the family has been fully
assisted and all necessary tasks have been completed.
○ Drivers and undertakers must communicate to avoid gaps
in service.
Wisani Burial Society is dedicated to providing excellent service to our
clients, and this includes ensuring they feel cared for until the very last
moment. Any deviations from this standard may result in disciplinary
action.
Let us uphold the values and reputation of our society through
consistent and respectful service.
For further clarity, please contact your supervisor.
Thank you for your cooperation.
Best regards,
Marietha Hall
HR Admin Manager
Wisani & NLA
Download this memo here:
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