2026 Premium increase campaign

25/02/2026

1. INTRODUCTION This memorandum serves to formally inform all staff members of the approved premium adjustments affecting the following products:

● Plan E

● Plan B

● Top Up Plan

● Tombstone Plan

● Achiever Plan

● Family Plan

The adjustments will take effect from 1 April 2026. All staff members are required to familiarise themselves with the new premiums as reflected in the approved schedule. The main message that we need to take across is the increment of the Cash Benefit from R3,400 to R3,500.

2. OVERVIEW

PREMIUM ADJUSTMENTS

The updated premium structure applies as per the below list:

WISANI

Plan E

● Premium: From R260 to R270

● Top Up: From R220 to R230

Tombstone:

● Premium: From R160 to R170

Plan B

● Premium: From R260 to R280

Top Up Plan (Standalone)

● Premium: From R240 to R300

NLA

Achiever Plan

● Premium: From R260 to R270

● Top Up: From R220 to R230

Family Plan:

● Premium: From R260 to R300

● Top Up: From R220 to R230

Tombstone:

● Premium: From R160 to R170 Tombstone Alone Plan:

● Premium: From R260 to R400

CLIENT COMMUNICATION

Clients will receive official notifications via:

● SMS

● Posters (at Branches)

It is important that all employees provide consistent and accurate information when responding to client enquiries.

STAFF RESPONSIBILITIES

All staff must:

● Understand the new premium structure.

● Clearly explain that adjustments are implemented in line with policy terms.

● Remain professional and calm when addressing concerns.

● Escalate complex queries to management if required.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. When do the new premiums take effect? 1 April 2026.

2. Why are premiums increasing? Premium changes are made according to the policy rules to make sure the benefits can continue and the service can carry on. 3. Are cash benefits changing? Yes, some plans (not all) include changes to benefits according to the approved schedule.

4. Will all clients be notified? Yes. Clients will receive direct communication before implementation. 5. What if a client says they cannot afford the increase? Staff must explain the adjustment clearly: The increase is required to make sure the benefits they receive from their funeral plan can continue and that the quality of our funeral service we deliver, can carry on. 6. What if a client wants to cancel? Explain the consequences clearly (including loss of cover and possible waiting periods if they rejoin) and allow them to make an informed decision. If the client persists, follow the standard cancellation procedure. Inform the client that they are always welcome to approach Wisani again if they change their mind. 7. Does this affect waiting periods? No. Waiting periods and other policy conditions remain unchanged unless otherwise stated. IMPORTANT All employees are expected to manage this transition professionally and ensure that communication remains consistent across all branches and departments. Under no circumstances should employees complain about or criticise the increases when speaking to clients; all communication must remain respectful and aligned with company policy. If you need any clarification, please contact Management directly.

Kind regards,

Management

Wisani & NLA

Download this memo here: